Privacy Policy

1. Introduction

Cressey Customs ("we," "us," or "our") operates the website located at cresseycustoms.com (the "Site"). This Privacy Policy explains what information we collect when you visit the Site or submit a consultation request, how we use it, with whom we share it, and the choices you have regarding your information. By using the Site you agree to the practices described in this policy.

2. Information We Collect

We collect information you provide directly to us and information collected automatically when you use the Site.

Information You Provide

• Name — so we can address you personally when we follow up.
• Email address — to send you a response to your inquiry and project updates.
• Phone number — to contact you regarding your consultation request.
• Project details — the service type, description, and any other information you include in your message.

Information Collected Automatically

• Log data — IP address, browser type, pages visited, and timestamps.
• Cookies and similar technologies — small files that help us understand how visitors navigate the Site. You can disable cookies in your browser settings, though some features may not function correctly.
• Analytics data — aggregate usage statistics to understand which pages are most helpful to visitors.

3. How We Use Your Information

We use the information we collect to:

• Respond to your consultation request and communicate about your project.
• Schedule estimates and on-site visits.
• Send you project updates, invoices, and related communications.
• Improve and optimize the Site and our services.
• Comply with legal obligations, resolve disputes, and enforce our agreements.
• Send periodic emails about our services, promotions, or company news — you may opt out at any time (see Section 7).

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

4. How We Share Your Information

We may share your information with:

• Service providers — trusted vendors who assist in operating our Site, conducting our business, or servicing you (e.g., email delivery, CRM, and analytics tools). These parties are contractually obligated to keep your information confidential.
• Legal requirements — when required to comply with applicable law, regulation, legal process, or governmental request.
• Business transfers — if Cressey Customs is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• Protection of rights — to enforce our Terms of Service, protect our rights, privacy, safety, or property, or that of our clients or others.

5. Cookies & Tracking Technologies

We use first-party cookies for session management and analytics. We may also use third-party analytics tools such as Google Analytics to collect aggregated, anonymized data about how visitors use the Site. Google Analytics data is governed by Google's Privacy Policy. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Lead inquiries that do not result in a project are typically retained for up to two (2) years.

7. Your Rights & Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access — request a copy of the personal information we hold about you.
• Correction — request that we correct inaccurate or incomplete information.
• Deletion — request that we delete your personal information, subject to certain legal exceptions.
• Opt-out of marketing emails — click the "unsubscribe" link in any marketing email we send, or contact us directly.
• California residents (CCPA/CPRA) — you have the right to know what personal information we collect, the right to delete it, the right to opt out of any sale (we do not sell personal information), and the right to non-discrimination for exercising your rights.

To exercise any of these rights, please contact us using the information in Section 9. We will respond within 45 days, as required by applicable law.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

9. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we are protecting your information. Continued use of the Site after changes are posted constitutes your acceptance of those changes.